Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Identifying the business impact of trends and making data backed decisions.
Developing and/or referring to performance metrics to drive team performance and business results. Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. Responsibilities include, but are not limited to. She/he should be able to come up with process improvements drive them through completion. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. Purview of a Manager-I, Operations at ROC Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
This second aspect involves network monitoring and significant analysis of network data. In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. Relay Operations Center (ROC) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU.
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